Before calling anyone, please check the following
- Open an internet browser and check 1-2 websites
- If no internet pages open, try the following steps.
Step 1. Restart your computer and then check some websites, if no internet proceed to step 2.
Step 2. Locate the modem / router (refer to next page for images of our different modems
Step 3. Unplug the power cord for 5mins, then plug it back in.
Step 4. Wait 5-10minutes for it to come back up.
Step 5. After 5-10mins after you plug the power cord back in, try browsing a website
If the internet is still down, you will need to contact your Internet provider
Telstra – 132 999
Commander – 132 777
Comvergence – 1300 550 125
No Internet
These services are now affected when the internet is down
Cato VPN – Critical – Needs to be green and connected at all times!
If CATO VPN isn’t green, stores cannot do the following
- Look up stock at other branches
- Cannot do returns
- Transactions don’t reach head office
- Transfers don’t update
- Online orders don’t flow to your POS
- Store sales don’t update head office
If Cato is not connected, stores need to do the following
Restart your computer and it will reconnect CATO if internet is up and running.
If Internet is working but you don’t have WIFI
You need to ensure the WIFI is available
Either use the Purecomm iPad or your phone and look for the following Wifi network
iPad – Go to Settings
Click on Wi-Fi
Look for the following Wi-Fi networks (AQ-Wifi or AQ-WIfi-5G)
If those networks aren’t available and your internet is on, then check your modem as there might be a button to turn it OFF and ON
Refer to images on next page
Another idea would be to turn OFF your modem / router for 5mins and then turn it back on.
If you still cannot turn it on, please try emailing support@aquila.com.au
TELSTRA
COMMANDER
COMVERGENCE
